Unable to sort out issue on decoder

After 4days off having a faulty decoder and driving up and down to getting it fixed and tested causing lots of irritation, Just to find out when setting up the new decoder there is issues with the plan we have had for many years. I do not think any issue is so difficult that we can not get it sorted since Saturday. I Had to spend about 2hours on the phone talking to different agents using my airtime. We had to drive 2x times to Roodepoort today, we had to pay at a agent to test it,then drove back and had to go back to a diffirent agent.

This is unacceptable Multichoice is a big company We must pay a lot of money and now spend the 4th night without being able to watch our programs.