Unable to resolve Problem

Hello, Formal Complaint and Reclamation for not acceptance of quality of work done by Multichoice Staff. Background: Downgraded my package to easy view Sunday the 24th. All systems running good with no problem till the downgrade took place. Problem: After several calls to the call center, still they are unable to fix the problem i am experiencing. Error - e32-4. On the website tried to fix, jumps to e16 and then back to e32. Call center agent says it is a hardware issue, installation problem. I do not agree with this statement. My system was 100% fine till the downgrade. 82% signal strength and 100% quality. You telling me this is a installation problem? It is a problem with the data you sending me rendering my decoder and smartcard to e32 error. Is it so, that because i am now on the easy view, i dont get the same treatment as the customer base on premium, and that my business to you means nothing actually? Must i close my account? Just say and i will do it now. I am posting this on hellopeter today and on monday the 2nd of april if my system is not fixed i will go to local newspapers. Please fix my problem asap. smartcard - *** Thank You