Unable to resolve my PVR issues

I called the contact center yesterday regarding PVR services not functioning. I spoke to 2 different people who were unable to assist and the last one in the 2 went as far as switching off all channels and promising me that she will escalate my query. I had already been put on hold for more than 30 minutes. I think she decided to go home before she could complete my query.

Today, I called again I spoke to another agent who I relayed my story to again. She also did put me on a long hold and was also unable to assist me. She told me they will call me back while they are trying to sort out my problem, but it's been more than 2 hours now and there is no response.

I do not have even a single channel to watch, and I have paid my subscription in full. Can someone competent please give me a call or sort out my problem?