RW
Robert W
1 reviews | Active since Dec 2010
07 Aug 2015, 20:31
UNABLE TO RESOLVE ERROR MESSAGE
I was experiencing an E102 erro<br> called call centre<br> 18 minutes on hold - hung up<br> called again<br> 38 minutes on line with agent - unable to resolve error and she created an additional error as one tv now not working<br> said she would resolve and phone me back<br> 10 minutes later my second tv goes off<br> called call centre<br> 24 minutes later - still on hold with agent - unable to resolve - still NO WORKING DSTV
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Replies (1)
DStv (MultiChoice)'s replyOfficial
12 Aug 2015, 10:00Hello Rob dW,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number *** provided, however your calls were just ringing.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable. Below find our other mediums that you can use to forward your complaints to for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number *** provided, however your calls were just ringing.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable. Below find our other mediums that you can use to forward your complaints to for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply12 Aug 2015, 10:00
Official
Hello Rob dW,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number *** provided, however your calls were just ringing.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable. Below find our other mediums that you can use to forward your complaints to for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number *** provided, however your calls were just ringing.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable. Below find our other mediums that you can use to forward your complaints to for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,