Unable to resolve billing problems.... Agents are waste of time and managers are non existant

I have been going back and fourth with DSTV agents to try and resolve my billing query for over two weeks now. for the month of april and may a holday home package was added with netflix and it was not done by myself. I have asked for the recording and to date they have not shared this. I have never met such incosiderate agents in my life, and DSTV trys to figure out why so many customers are dropping them. I was even assisted by Sam and assistant manager and there as well contacted me on day one and never heard from him again. What ever you do please dont switch to debit order as thet will hold you ransom and keep on debiting your account with out resolving billing enquiries.