Unable to rent movies via Box Office

<p>Good day,</p> <p> </p> <p>I’m struggling since 2015 to rent movies from my Box office. Numerous calls were made to your call center and the device was taken in to your office in Lynnwood road.</p> <p> </p> <p>According to your call agent there is nothing wrong with the device and an installer needs to come and check the settings.</p> <p> </p> <p>Satellite Junction cc (tel: ********** 047) was contacted and a technician –Marius- was dispatch on Friday 17/02/17. Reference nr: 17446</p> <p> </p> <p>Appointment time was set for 09:00. According to the technician he performed a hard reset –factory default – and a result of this was that all my recordings were gone as well. We paid R350-00 for this service</p> <p> </p> <p>We need to wait 24 hours for the Box Office movies to load. That was according the technician and your call center on Friday 17 Feb 13:37</p> <p> </p> <p>On Sunday 19 February 2017 we tried to hire another movie to test to check if all was working as promised.</p> <p> </p> <p>The movie “Jack Reacher:Never go back” was rented. Confirmation were received via mobile phone that the money was deducted from my credit card account.</p> <p> </p> <p>“ABSA KKRT 5017. 19/02/17 DSTV Box Office Johannes R35-00”</p> <p> </p> <p>We’ve waited for 6 min as per instruction and send the details again.</p> <p> </p> <p>AGAIN no message was received that the movie is available.</p> <p> </p> <p>I’ve contacted your call center again on 12:43 – Tel: ********** 222. This was explained to the agent and she suggest that we do a soft restart again. She was informed that this process was performed a lot of times. Every time we phoned in and it is not working at all.</p> <p> </p> <p>I’ve asked her to speak to one of the managers. The Manager on Duty listened to my query and told me that he can see that we are struggling to access the Box Office since 2015.</p> <p> </p> <p>According to the Manager on duty- think his name was Paul- he can also see that everything is connected and he thinks that the problem lies between DSTV and my decoder.</p> <p> </p> <p>He promised to get his IT people to investigate and phone me within and half hour up to an hour.</p> <p> </p> <p>He will also reverse the payment for the rented movie..</p> <p> </p> <p>Well it is now 16:15 and no call received as promised…… L</p> <p> </p> <p>It need to know the following:</p> <p> </p> <p>1) Who is going to reimburse me for all the movies rented and not able to watch it?</p> <p>2) I’m paying for this service every month without any enjoyment</p> <p> </p> <p>Please let me know when you are going to send a certified installer to install a new Explora and to sort this out.</p> <p>I need a reliable person/Installer to test everything is in working order before he leaves the premises.</p> <p> </p> <p>As you are aware that this type of service is not a very good reputation to your brand and service…Maybe you guys should realize that more and more people want to cancel their contracts…..??</p> <p> </p> <p>I’m urgently awaiting your response</p> <p> </p> <p> </p> <p>Many thanks in advance</p>