Unable to rent movies on EXPLORA

I had DSTV installed approx 9 months ago. Previously we had the standard MNET package which we cancelled about a year before. On the day that we installed DSTV I signed a debit order. I was not informed that there is a problem, I only received notifications that I need to pay my monthly prescription or I will be disconnected. I have given up trying to resolve the problem and pay monthly through the supermarket. Apparently the system shows duplicate ID. How difficult can it be to resolve?<br> <br> So now we try and rent movies on our EXPLORA. With a big struggle we manage to rent the first free movie and unable to rent after that by credit card. Gave up on that too until yesterday. We tried several times, phoned the call centre, re-registered, agent manually activate movie and send link to pay. Link does not want to accept expiry date of card so unsuccessful. Go on live chat . told to deposit money into account. Manage to do that and still can not rent a movie. I was told somebody will phone me back but this never happened. Tried again today .. unable to rent movie. Went on live chat .. was told somebody will phone me back as the problem was escalated. I bet nobody will phone me back.