Unable to reconnect my services

I spoke to PHUMZILE from JHB call centre. I asked to reconnect my services, but she was unable to assist me. I have made an arrangement with DSTV in the past and for 3 Months I've paid as I arranged, but not the 1st of September because we are having issues with the Department of roads and transport, because they haven't paid our company as yet, therefore we haven't received salaries as yet. I told PHUMZILE that I would make the payment as soon as I receive my Salary and that I have proof (a letter from the Department) but instead she told me that I would have to settle the FULL amount outstanding before my services will be reconnected. Unfortunately I won't be able to make that payment as a once off that is why I made the arrangements in the first place. Now I am gonna have to still pay the full amount each month untill it's up to date, but my services will NOT be connected, meaning that I will be paying for something I cannot use! Very disappointed in DSTV