Unable to reconnect DSTV due to inactive smartcard

I have been trying to reconnect my DSTV package. I usually do this online, but suddenly this month it says there is no device that I can reconnect. It says my smartcard is inactive. Strange as I had DSTV turned on last month! I have phoned the call center twice but to no avail. They don't know what the problem is. I need someone competent to give me a call and assist me with this problem! <br> <br> Can someone who is actually able to assist with the online issue phone me? I make my payments through your website when I reconnect my package, but no I can't do that because it says I have no device. <br> <br> PLEASE ASSIST URGENTLY!