Unable to progress DStv (MultiChoice) decoder Change of Ownership

I am posting on Hellopeter as it seems DStv (MultiChoice) are reading and replying to these issues

On 28th January I purchased a 2nd hand decoder (older HD PVR 2 model) on Gumtree, but since then I have not been able to get DStv (MultiChoice) to transfer this decoder onto my existing DStv (MultiChoice) account. I have completed and submitted paperwork and followed the process defined on their webpage: https://www.dstv.co.za/mydstv/help/faqs/general/change-of-ownership/

But this decoder has an interesting story. According to the seller it was originally purchased but his circumstances changed and he never activated it with DStv (MultiChoice). So when I phoned MultiChoice customer care in 29th January, they advised this decoder serial number was listed – ## DEMO ## Chris Oberholzer who works at DSTV/MultiChoice. I understand this to be a temporary “holding account” prior to each decoder being transferred to the purchasing customer’s account. Each call centre agent I have spoken to, has been unable to get my decoder’s serial number “released” from this account and into a position where it can be transferred to my DStv (MultiChoice) account.

I am really becoming frustrated at calling MultiChoice customer care centre, and with each new call centre agent, starting a new from the beginning of this process. I have emailed all the required documents to *** and *** multiple times since 30th January.

My DStv (MultiChoice) account is: ***2 PLEASE HELP Rgds Don…