Unable to process debit order

I have been approved to get the Explora from the start of January. Yet the debit order cannot be set up be DSTV.. I keep getting told that they need to escalate the payment and then they refer to a different department. This department rarely gives me feedback and has not managed to correct the debit order. I have spoken to 10 consultants and nobody has been able to help me.<br> This service is utterly poor and frustrating<br> The problem should be sorted out quicker and communication gap between departments should be fixed.<br> I am a willing paying customer and you would think that DSTV would want to make sales.