Unable to obtain my money back

I have been struggling since December 2014 to retrieve my money from Multichoice. They have deducted more than they should have on my debit account. I called them at least once a week since December, costing me a fortune in airtime as every time you call they put you on hold for half an hour.<br> I have lost count of the number of call center agents I have spoken to and every time I call I am told they will process my request, and when I call again I am told the journal was rejected and they will escalate the matter. Once I was even told the money will be in my account in 5-7 working days, which has still not happened, and when I called on Friday, 13 February, I was told it will take 30 days for the money to be put into my account.<br> <br> Why must I struggle to get my own money back from them, but if I pay a day late, they terminate my services. I have managed to speak to a manager, after I lost my temper and was told he will escalate it to management in the other department. I have been waiting 3 months to get my money back, and I think it is unacceptable for service provider to be so dishonest.