Unable to get MY MONEY BACK

Trying to get a refund for over a week now. I've sent through all the unnecessary documents that DSTV asks for which includes: Proof of Payment (Snapscan payment with reference number), Line item of my bank statement where the R399 was deducted from Pay@ (Snapscan), ID Scan and bank letter confirming the bank details which the funds should be refunded in. Additional information passed to their support to help my 'case' was a screenshot of the credit in my DSTV account, DSTV customer number.

I've reached out to email and sent through this information more than twice now. They come back with "Proof of Payment and ID" is required.

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Good luck to whoever deals with this shady company. They so quick to take your money but you have to jump through hoops to get MY money back. No wonder so many people are changing to different entertainment services.

I'd give 0/5 if I could. But do they care? no.