Unable to get credit transferred

I've been trying to get a credit payment of over R900 transferred to another account since Monday 12th October. I uploaded proof of payment via live chat and was told to come back to check in 24-48 hrs. Came back and was told check end of week. End of week I checked and the support person condescendingly stated they are not the same person and cannot see my previous request, I must upload proof again. I reluctantly did so and was given a *** to come back to check in 24-48 hours. I have checked now (probably 30 hours later), and get the same condescending line that they are not the same person I spoke to before, and I must upload the proof of payments for a THIRD time so it can be escalated again, and then I can come back and check again in 24-48 hours. I have asked them if they can spot the pattern here and they are like mindless drones who just repeat they cannot help me. This is the most nonsensical support I have had to deal with.