IH
Ibraheem H
1 reviews | Active since Feb 2012
13 May 2015, 10:22
Unable to downgrade
I called into the call centre and was advised that I am unable to downgrade my package as my billing date is the first of every month and have to call the day before to do so. they will charge for the package I am on and will have a credit for the following month. I want to downgrade and it seems like DSTV does not want us to do so freely. I have to pay for another call to downgrade something that metaphorically belongs to me. I will be doing my research with regards to the new laws like CPA, NCA, etc. I am not happy with this at all and I cant wait for Netflix to come to SA!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 May 2015, 14:14Hello Ibraheem.h,
We do apologies for the inconvenience you experienced in this regard
.DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Thank you for taking the time to point out our service success. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard
.DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Thank you for taking the time to point out our service success. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply15 May 2015, 14:14
Official
Hello Ibraheem.h,
We do apologies for the inconvenience you experienced in this regard
.DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Thank you for taking the time to point out our service success. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard
.DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
We've now implemented a tool to schedule your upgrades, downgrades or suspension of services .You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Thank you for taking the time to point out our service success. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,