UNABLE TO DISCONNECT INDIAN ADD-ON PACKAGE – SYSTEM FAILS, NO SUPPORT

I’ve been trying to temporarily disconnect my DStv Indian Add-On package since 14 July 2025, but every attempt via the website fails with the same error:

“We’re sorry. It looks like something went wrong, please try again later.”

I sent an email on 14 July to DStv support and only discovered a reply was sent on 15 July while I was travelling from South Africa to Mauritius. The reply directed me to a WhatsApp number, but that only routes to a chatbot — no live agent, no resolution, no follow-up.

I tried emailing senior executives to escalate the issue, but all those emails bounced except for ***. This shows a complete lack of accountability and makes it nearly impossible to get meaningful help.

This has dragged on far too long. The fault is clearly on DStv’s side, and I will not accept responsibility for any charges incurred after 14 July on this package.

I am requesting: 1. Immediate manual disconnection of the Indian Add-On package, effective 14 July.

2. Written confirmation that billing has been stopped and adjusted accordingly.

3. A real escalation channel, not chatbots and dead-end emails.

If this is not resolved urgently, I will be escalating the matter further through all public channels and relevant consumer authorities.