ES
Edward S
1 reviews | Active since Jul 2015
27 Jul 2015, 12:35
Unable to Disconnect
To whom it may concern:<br> I recently moved, and the building I moved to was in the process of installing DSTV. It therefore made sense to have my DSTV disconnected, until such time that the building management have installed it. <br> <br> To my dismay, when I called Multichoice, I was told that because the debit order has already gone off, I was unable to do so. <br> <br> What difference does it make whether or not the debit order has gone off. the fact is that I didn't want it connected while waiting for installation into the new building. <br> <br> I find the ridiculous. <br> <br> Regards,<br> Edward Steyn
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DStv (MultiChoice)'s replyOfficial
28 Jul 2015, 16:11Hello EdwardNS43,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account and for the delayed response. Please accept our sincere apologies in this regard.
We confirm that your DStv Extra HD services has been disconnected as per your request.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account and for the delayed response. Please accept our sincere apologies in this regard.
We confirm that your DStv Extra HD services has been disconnected as per your request.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply28 Jul 2015, 16:11
Official
Hello EdwardNS43,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account and for the delayed response. Please accept our sincere apologies in this regard.
We confirm that your DStv Extra HD services has been disconnected as per your request.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account and for the delayed response. Please accept our sincere apologies in this regard.
We confirm that your DStv Extra HD services has been disconnected as per your request.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta