JL
Jerry L
1 reviews | Active since Jun 2013
29 Jan 2016, 09:30
Unable to disconnect
Hi <br> <br> For the past three days, I have called Multichoice to disconnect my services with them but I have been told that they system is down and it can't be done. <br> It is not my problem that their system is not working for 3 days now. They must have options to cater for when the system is down. I also have DSTV mobile drifta with them and it has not been working for the past three months as they no longer support it but I pay for it.<br> This is not acceptable. Something must be done
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DStv (MultiChoice)'s replyOfficial
07 Feb 2016, 10:17Hello J***,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have requested the DStv Family package to be cancelled and the DStv Access package to be activated on the 4th February 2016. We confirm that your Family package is active, however you are not being charge for your mobile device you need to take your mobile device to any MultiChoice walk in centre for testing.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers.
You may also request assistance from any of these channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have requested the DStv Family package to be cancelled and the DStv Access package to be activated on the 4th February 2016. We confirm that your Family package is active, however you are not being charge for your mobile device you need to take your mobile device to any MultiChoice walk in centre for testing.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers.
You may also request assistance from any of these channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
DStv (MultiChoice)'s reply07 Feb 2016, 10:17
Official
Hello J***,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have requested the DStv Family package to be cancelled and the DStv Access package to be activated on the 4th February 2016. We confirm that your Family package is active, however you are not being charge for your mobile device you need to take your mobile device to any MultiChoice walk in centre for testing.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers.
You may also request assistance from any of these channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have requested the DStv Family package to be cancelled and the DStv Access package to be activated on the 4th February 2016. We confirm that your Family package is active, however you are not being charge for your mobile device you need to take your mobile device to any MultiChoice walk in centre for testing.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Our intention is certainly not to provide a sub-standard service to our customers.
You may also request assistance from any of these channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.