CK
Christo K
1 reviews | Active since Apr 2012
12 Oct 2015, 09:49
Unable to create account
I've been trying to create an online profile for the past 3 weeks. I've spoken to the call center, I've emailed 10 times and yet no assistance. I now also can't access my statements and hence I can't pay my bill. If it's so hard to get a statement then maybe the easier option is just to cancel my subscription.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
24 Oct 2015, 13:44Hello Kritz3,
Apologies for the delayed response and for the inconvenience caused.We are currently we are experiencing high contact volumes.
We have escalated your enquiry to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
We have also sent a statement to your work email address.
Thank you for taking your time to contact us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Apologies for the delayed response and for the inconvenience caused.We are currently we are experiencing high contact volumes.
We have escalated your enquiry to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
We have also sent a statement to your work email address.
Thank you for taking your time to contact us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply24 Oct 2015, 13:44
Official
Hello Kritz3,
Apologies for the delayed response and for the inconvenience caused.We are currently we are experiencing high contact volumes.
We have escalated your enquiry to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
We have also sent a statement to your work email address.
Thank you for taking your time to contact us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Apologies for the delayed response and for the inconvenience caused.We are currently we are experiencing high contact volumes.
We have escalated your enquiry to the relevant department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
We have also sent a statement to your work email address.
Thank you for taking your time to contact us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,