1 reviews | Active since Jul 2009
Unable to connect me to the right package
I have tried for a week now to have my package downgraded to the Select 2 package. I upgraded my package for December and January. I was since downgraded, but to the family package which I did not ask for. I have now made 5 calls to the call centre holding on average for 10 minutes. On Saturday the person said he would have it downgraded within 1 hour. Nothing. On Sunday the person said the same. Nothing. On Monday I tried again. Nothing. What does it take to get this right. Now, I am paying for something I do not want to watch!!! Its easy taking money, but delivering the goods seem to be a problem!! I am not wasting my time on the phone anymore. It seems like DSTV is not keeping their end of the contract.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records, you are currently on the SELECT2 package.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records, you are currently on the SELECT2 package.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Cecil