CM
Charmaine M
1 reviews | Active since Dec 2021
12 Nov 2024, 19:51
Unable to claim my prize won on the rewards programme as they where not getting touch with me
At the beginning of every month on the rewards you can spin the wheel and win prises. I won aA money-can’t -buy experience with my spin on Wednesday 6 Nov. Usually you get an email immediately with a voucher and a PIN number . I didn’t receive an email or SMS so I wrote to them on Thursday, still no reply so I wrote again on Sunday, eventually I had a response but the first person helping kept saying they are resending the voucher, you can do nothing unless you get a PIN number so a few emails were exchanged until someone realised that I’m telling them I need a PIN number to use on the portal otherwise I cannot claim. They said they would escalate the problem and get back to me…we’ll I’m still waiting.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
12 Nov 2024, 19:57Hi Charmaine,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply12 Nov 2024, 19:57
Official
Hi Charmaine,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
CM
Charmaine M's updateReviewer Update
13 Nov 2024, 17:26I was sent an email saying an SMS was sent with vouchers, my phone was charging so I had a missed call.
The email says SMS sent not that I would get a call.
Now they they say they are working on it, is this sorted or what as I’m getting conflicting messages?
Very frustrating.
The email says SMS sent not that I would get a call.
Now they they say they are working on it, is this sorted or what as I’m getting conflicting messages?
Very frustrating.
CM
Charmaine M's update13 Nov 2024, 17:26
Reviewer Update
I was sent an email saying an SMS was sent with vouchers, my phone was charging so I had a missed call.
The email says SMS sent not that I would get a call.
Now they they say they are working on it, is this sorted or what as I’m getting conflicting messages?
Very frustrating.
The email says SMS sent not that I would get a call.
Now they they say they are working on it, is this sorted or what as I’m getting conflicting messages?
Very frustrating.
CM
Charmaine M's updateReviewer Update
15 Nov 2024, 09:50How much longer do your technical team team need to sort out this problem? Am I the only customer who seems to have a problem with your birthday game? Spin the wheel or is is the game ****?
How can you email and say it’s all sorted and then in the very next email say you waiting on technical feedback.
Seems nothing works too well.
Please enlighten me if this will get resolved or not?
How can you email and say it’s all sorted and then in the very next email say you waiting on technical feedback.
Seems nothing works too well.
Please enlighten me if this will get resolved or not?
CM
Charmaine M's update15 Nov 2024, 09:50
Reviewer Update
How much longer do your technical team team need to sort out this problem? Am I the only customer who seems to have a problem with your birthday game? Spin the wheel or is is the game ****?
How can you email and say it’s all sorted and then in the very next email say you waiting on technical feedback.
Seems nothing works too well.
Please enlighten me if this will get resolved or not?
How can you email and say it’s all sorted and then in the very next email say you waiting on technical feedback.
Seems nothing works too well.
Please enlighten me if this will get resolved or not?
CM
Charmaine M's updateReviewer Update
19 Nov 2024, 21:14Can someone at DSTV kindly help here.
Yesterday I was told to now send a screen shot to Multichoice rewards, I was given an email address. This was done today they write back and tell me to go directly to DSTV.
Must I take this to the Ombudsman for help as it seems no one has clue on what to do.
Or is this just a joke……honestly you don’t deserve any customers the way we are treated.
Yesterday I was told to now send a screen shot to Multichoice rewards, I was given an email address. This was done today they write back and tell me to go directly to DSTV.
Must I take this to the Ombudsman for help as it seems no one has clue on what to do.
Or is this just a joke……honestly you don’t deserve any customers the way we are treated.
CM
Charmaine M's update19 Nov 2024, 21:14
Reviewer Update
Can someone at DSTV kindly help here.
Yesterday I was told to now send a screen shot to Multichoice rewards, I was given an email address. This was done today they write back and tell me to go directly to DSTV.
Must I take this to the Ombudsman for help as it seems no one has clue on what to do.
Or is this just a joke……honestly you don’t deserve any customers the way we are treated.
Yesterday I was told to now send a screen shot to Multichoice rewards, I was given an email address. This was done today they write back and tell me to go directly to DSTV.
Must I take this to the Ombudsman for help as it seems no one has clue on what to do.
Or is this just a joke……honestly you don’t deserve any customers the way we are treated.