Unable To Cancel Unused Subscription

I called the Multichoice Contact Centre ( ********** 222), and an agent by the name of Paulen Maphologela initially started handling my query, which was that I had just paid R1000 this past Saturday for DSTV Premium, but because of the storm, the dish was now misaligned. I wanted the service either suspended or cancelled entirely because of the fact that I do not have any money to get an installer to come in and realign the dish. The agent claims that suspensions and cancellations can only be done at the date that the service is due for payment/renewal; which subsequently means that I just paid R1000 for NOTHING - I'm not using the service. I asked to speak to a manager, and Paulen put me on hold, only to pass me on to another CONSULTANT, Phumelelo Majozi, who **** that she was a Supervisor. After probing and asking what her role in the business was, she eventually admited that she was a consultant that was a stand-in supervisor. I then asked to be transfered to a manager, and not another consultant. Phumelelo refused, citing that there were no managers on the floor of the call centre, and that she was uncertain whether they would return for the day. This is not the first time that I've called DSTV and there were no managers present on the call centre floor. I demand that DSTV cancel my subscription and process a credit on my account for the money that I paid this weekend for NOTHING.