Unable to cancel subscription and/or services

I've having a horrible experience to cancel my DSTV subscription. I cancelled on the app in Jan21. But I still but debit order going off in May. I’ve tried to cancel using DSTV’s WhatsApp service but “cancellation” it isn't an available service. Then I tried to cancel using the DSTV App but again with no success. So I proceeded to try the call centre I've been on hold twice for 30mins to try and cancel, but with no success. Further cancellations can only be done at billing date. DSTV makes it very tough and time consuming to cancel services which unfair and unjust in my view. Also there is no correspondence to confirm services will be cancelled, another convenient flaw as I have no means to hold DSTV accountable. Then in May I was told my services was reactivated due to a system upgrade on all DSTV accounts that have an Indian bouquet and hence still billed for subscriptions. I was also told the upgrade was an error but billed again in May, so I had no choice to contact my bank to dispute the debit order. Now DSTV has listed me with a Debt collector that call everyday and the daily calls are harassment as they don’t understand the issue with the account. PS: I called the call centre again today and I was assisted by Simphiwe Crouch but she “couldn’t hear me” after I explained above! Hence I asked for a manager but no managers are available since they are all in meetings (again an excuses since I find it impossible to believe that call centre agents are unsupervised). So I asked if a manager would call me and I was assured Onaka Gada will contact me. My reference number is ***3 – i210. Can someone urgently contract me to resolve.

I've been a customer for more than 15 years AND I really hope I never to use your services again!