Unable to cancel my DSTV package

I am unable to cancel my package. I log in to MYDSTV select the package I want and cancel it. It states that I have successfully disconnected the package but I do not get any confirmation email, and when I review my packages it still shows as active, I tried getting assistance using the chat functionality and talked to Sbongokuhle. F. She was the rudest agent and she did not even assist me just said that is correct and can she help me with anything else before leaving the chat.