UNABLE TO CANCEL DSTV

11 FEBRUARY 2021 @ 17:51 So on 21 December 2020, I contacted DSTV telephonically - yes one could still converse with a person at that time, and duly CANCELLED our DSTV subscription. So come January 2021, we are told that our request to cancel the subscription was too late for the month. We were assured that it would definitely be off by February 2021, and no more payment requests would be sent. Well, you guessed correctly. We have just received notification that R919 will go off our cheque account on 14 February 2021. I have unhappily spent the last hour trying to contact DSTV, and still have not had any answer, and everytime I cancel DSTV online, it too says it has gone through, but still shows active. What to do? Well should we finally be able to cancel the debit order, we will be very happy, even if we have to wait another month for the TWO [2] refunds we require. Am I an unhappy EX-DSTV user? Yes for sure.