PN
Pregan N
1 reviews | Active since Jun 2015
18 Jul 2015, 09:38
Unable to activate DSTV subscription
On the 12th of July we purchased a preowned dstv, we completed all necessary forms for change of ownership, today is the 18th and we have still not been assisted. I have contacted the call centre on numerous occasions spoken to endless supervisors and all full of empty promises. Each time we are put on hold for long periods of time. The call centre staff are useless and unhelpful. Today I spoke to a supervisor Solomon, who promised to call me back immediately, still has not kept to his promise. Multichoice what does it take for my subscription to be activated. <br> *** was the case number that was provided on the 13th of july.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 Jul 2015, 11:48Hello pnaidoo2,
It is with regret that we learn of the frustration and inconvenience you have experienced with opening a new account. Please accept our sincere apologies in this regard. We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that we have checked on our database and noticed that a MultiChoice customer reference number ***3 under the name of Mrs J Maistry with identity number *** at the walk in centre.
On your change of ownership form the new information indicates that the name should be Mrs C Maistry identity number ***. Kindly confirm if we should transfer the devices to the above name or correct the details.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with opening a new account. Please accept our sincere apologies in this regard. We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that we have checked on our database and noticed that a MultiChoice customer reference number ***3 under the name of Mrs J Maistry with identity number *** at the walk in centre.
On your change of ownership form the new information indicates that the name should be Mrs C Maistry identity number ***. Kindly confirm if we should transfer the devices to the above name or correct the details.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply19 Jul 2015, 11:48
Official
Hello pnaidoo2,
It is with regret that we learn of the frustration and inconvenience you have experienced with opening a new account. Please accept our sincere apologies in this regard. We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that we have checked on our database and noticed that a MultiChoice customer reference number ***3 under the name of Mrs J Maistry with identity number *** at the walk in centre.
On your change of ownership form the new information indicates that the name should be Mrs C Maistry identity number ***. Kindly confirm if we should transfer the devices to the above name or correct the details.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with opening a new account. Please accept our sincere apologies in this regard. We would like to sincerely apologise for the delay and any inconvenience caused.
Please be advised that we have checked on our database and noticed that a MultiChoice customer reference number ***3 under the name of Mrs J Maistry with identity number *** at the walk in centre.
On your change of ownership form the new information indicates that the name should be Mrs C Maistry identity number ***. Kindly confirm if we should transfer the devices to the above name or correct the details.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,