Unable to access service

I tried to sign up for a DSTV Compact Plus STREAMING subscription via *** I paid for the subscription via Zapper. I was not able to gain access to the service. I found that I have used my email address in the past to associate with my deceased mother's DSTV account some time ago - so this may have caused some confusion - I disassociated her account from the email address and this may have made the matter worse. I attempted to get help via DSTV online chat and the agent was unable to assist, claiming that it was not possible to pay for the service via Zapper and there was no account associated with my email address. I enquired with Zapper whether they could stop the payment - they could not and got an email back from Simon Meselane stating that the service was active on the customer account (which I cannot access at all). The experience has been torrid from start to finish - I am no longer looking to gain access to the service - please can my money be refunded.