UNABLE TO ACCESS DSTV - NO FEEDBACK RECEIVED

I have been unable to access my DSTV as of yesterday (1 September). It has been an entire day and counting. I have called the call center and was told they can't help me as my transfer of ownership submitted on the 7 August has not been processed. I was asked to send an email to the change of ownership department. I have not received any feedback. This is ridiculous. If they are able to take me offline, they're more than capable of getting me back online. I have no idea how long this is going to go on for. This is a service I am paying a lot of money for. I expect to be treated better. It's ridiculous that there is no number I can call to get some help. Pathetic service!