un-professional and. training needed

I connected my dstv on the 21/07/2015 and called in to connect the channels as the north indian did not connect as the add as I requested. Called. *** in about 1:35 pm and spoke to a black male agent. It took him about 4 minutes to find my account with my I'd number .I requested that he connect the north indian add on package, he said he did and I told him that the only channel I am receiving is the south indian channel. Spoke over half and hour trying to rectify. He says on his system the right channel is connected (north indian). I even aske him to check again and he still insisted that he is right, he say my account is in arears and he was trying to fix the problem, I ask him to please call me back as my airtime was finishing, he said ok and I gave him my no. Waited about an hour and no call back. I Phone back and a black lady agent answered and in less than a minute she found the problem ( the agent I am complainig about connected the incorrect channels, south indian instead of north indian) .He still has not called back. Your calls are recorded to proof. Who is going to pay for my calls and the time wasted for time I have paid for. Hire and train your staff.