Un-happy customer

MY NAME IS KHOTSO MAKHUBU AND I'M WRITING THIS EMAIL TO EXPRESS MY DISSATISFACTION OF YOUR SERVICES AND CUSTOMER SERVICE I'M REALLY ****ED AT THE WAY YOU GUYS ARE HANDLING OUR COMPLAINTS WHICH ARE NOT SOLVED AT THE END OF THE DAY. I'M ON EXPLORA PLUS PRICE LOCK COMPACT PLUS OPTION. MY ACCOUNT WAS ACTIVATED IN AUGUST BUT NOT SURE OF THE DATE ON THE 16TH OF SEPTEMBER SEPTEMBER I WAS BILLED R1200 WHEN I MADE AN INQUIRY ON THE 18TH OF SEPTEMBER SEPTEMBER I WAS TOLD THAT I WAS DOUBLE BILLED AND A REFUND QUIRY WAS LAUNCHED, THE THAT WAS MADE TO ME IS THAT I'LL GET MY MONEY IN 24HOURS BUT TO MY SURPRISE IT WASN'T PAID IN TIME WHEN I CALLED TO COMPLAIN I EWASA GIVEN A DIFFERENT STORY THAT IT'S ACTUALLY 14 WORKING DAYS, I WAITED FOR ABOUT 2 WEEKS STILL NOTHING UNTIL I REVERSED THE AMOUNT DEBITED. ON THE 02ND OF OCTOBER I MADE A PAYMENT OF R690 INSTEAD OF R670 I WAS TOLD TO PAY, TO MY SURPRISE MY SERVICES WERE CUT THE FOLLOWING DAY AND I HUSTLED TO GET MY SERVICE I'VE SPENT HUGE AMOUNTS AIRTIME TO PROVE THAT I'VE PAID FINALLY MY SERVICES WERE RECONNECTED IN THE EVENING THAT DAY. MY SERVICES WERE AGAIN THE FOLLOWING THURSDAY THE 7TH OF OCTOBER. I MADE COUNTLESS CALLS BUT MY COMPLAINTS WEREN'T ATTENDED TO. ON THE 15TH OF OCTOBER I CHECKED MY DSTV APP THE AMOUT THAT APPEARED THERE WAS R795 AND IMMEDIATELY PAID IT GUESS WHAT ANOTHER SURPRISE ADDITIONAL R160 APPEARED ON MY ACCOUNT AND I COULDN'T EVEN GET A PROPER PROPER EXPLANATION EXPLANATION, AN ADDITIONAL R416 WAS DEBITED FROM MY ACCOUNT ACCOUNT. CAN THIS F***PROBLEM BE SOLVED, YOU GUYS ARE PAYING WITH MY MONEY, PLAYING WITH MY MONEY IS PLAYING WITH MY EMOTIONS. CAN I GET A DECENT SERVICE. I CAN'T SUBSCRIBE FOR COMPACT PLUS BUT PAY MORE PREMIUM SUBSCRIBERS. CAN SOMEONE DO THEIR F*** JOB. NXA Sorry for the rude language l