Un ethical

On the 1st October I called multi choice to activate my extra view decoder so I could use it on holiday, they told me that it would be R130 extra on my account to be debited end of October.

I then called on the 6th October in the morning to cancel the “holiday decoder” and asked them to put it back to an extra view decoder

When I arrived back home that evening and I plugged the decoder in it still worked without the heart beat cable. I called multi choice again they sorted it out back to extra view. At this time the consultant told me about price lock and for R85 extra a month I would get the explorer and free install, he said they would call me within 48 hours.

So today they call me 10 days later and then tells me he cannot offer me the deal as my account has an outstanding amount of R130 that needs to be paid. I told him we have a debit order and there is no way I am in arrears, also on the dstv app shows I owe R1005.50 this is the R874 pm and the extra R130 for using my holiday decoder. I explained how the R130 is on the account and is not in arrears as it scheduled for this month’s debit order. He asked his manager and said there is nothing he can do, I now have to call the care centre and sort it out.

So now I call the centre and guess what the system is down they can’t help please call back in an hour, so after an hour I call back, please call back in one to two hours it’s been off since 10pm last night and we have not got feedback as to when it will be on, so it’s been off for 13 hours with no feedback but they tell me to call back in an hour.

So the response i get is that you are obligated to pay for your holiday decoder upfront so by not doing so your account is in arrears, something they do not tell you when you activate the extra service, i would have had no issue doing this, now credit checks show i have an acount in arrears. The great part is that trying to get the dstv price lock, this is the check that shows arrears and they wont do the application, this is there inhouse special showing arrears on there in house accounts. I was told either you pay now to clear your account or you can wait till the next debit order that will clear your account. 11 years withs dstv and acount always been up to date then try guarantee them 2 more years and they tell you now we cant cause we usless.