Ultra needs to be changed on account

I have had the Explora Ultra for 2 weeks. With that there was a problem as it was delivered to pe and gauteng. Got a new one after speaking to manager. Now I have another problem that I have 2 Ultra decoders on my name one that states 'At Customer' which is the one I assume should have been delivered first. And the 2nd one that states 'Sold'. Now I please need the one that states sold to be changed to 'At Customer'. Without it being changed I am unable to exchange the decoder if there are problems. So please can someone contact me to change this ASAP. Decoder is giving problems.