ULTRA DECODER INSTALLATION ISSUE WITH TRACKING NUMBER - 3 WEEKS - HAVE NOT BEEN RESOLVED

On the 3rd of September I app**** for the new Ultra decoder deal. I received an sms the same day that installation will take place 13th of September. It has been 3 weeks and still awaiting for the installation. When calling the call centre all they do is to escalate the problem. I emailed the complaint line *** and received feedback that they are still awaiting feedback from their team regarding the release of the decoder as there was an error on the system with the tracking number. Does it really take 3 weeks to sort out a tracking number. DSTV is advertising how good their system is yet my query has still not been resolved within 3 weeks.