*****ulent subscription

Am so fed up with multichoice services on the 27th of December I received a call from an agent Andisiwe introducing the price lock subscription, which I was interested in signing up for it, but when she mentioned that my payment date will change from the 15th to the 3rd. I then told her not to subscribe me to that, as I always paid my account on the 15th, she rudely hung up the phone and went ahead with the subscription. On the 2nd of January I made a payment of R160 for my subscription and to my surprise on the 4th they debited my account. I called to enquire and was told they will cancel the subscription and listen to the recording then get back to me within 24 hours and because I did not agree to the subscription they won't charge me the cancelation fee of R180, today my services have been disconnected and told I need to pay 229 to connect. I called the contact center, spoke to a very unprofessional agent by the name of Kamva, I spent 45 minutes on the call to speak to the supervisor who he said was Kelvin who never came to the phone until I hung up. So your agents are *****ulently signing us up on subscription we never agreed on. I need my services connected before end of business today.