*****ulent on my ***

Good day On the 21st of December 2023 when I was paying for my account via my MyDSTV App I noticed that I had 2 decoders on my account so I deactivated the one that did not belong to me and continued to pay for my compact and showmax, then on the 26th of December I noticed that I couldn't log in on my account and streaming on showmax so I personally went to Multichoice in Durban on the 27th of December 2023 and apparently my personal information and my account have been ****** by someone else by the name of Amanda Tracy Makhanya whom I don't know and whoever did this stole my personal information and change the last digit of my ID number so that when I call customer care to report the issue it will appear as if I have never had an account with multichoice. I was then told the matter had been referred to the billing ***** department, I then got an automatic reply on the 28th of December 2023 that they were looking at the matter and would get back to me within 72 hours with reference number ***3, till today the 8th of January 2024 they haven't get back to me, I called this morning with my airtime again and the lady made me hold for 45 minutes and I got cut off before she could respond as my airtime was finished and they did not bother to call me back. I'm really disappointed with the response to this matter as I have paid my subscription for this month hence I'm unable to watch TV, I feel my matter is not taken seriously, I don't know if I should take a step further because it is obvious my personal information has been compromised. Thank you, hope to get a better response today Regards, Hlengiwe Khathi