*****ulent loading Showmax, without my authorisation

Had my package changed by them, obviously they need to generate sales. Called in to try resolve, no one seems to know the protocol on changing without customer authorising. They just do their thing. Spent almost 2 hours in total of my AIRTIME. Spoke to their Internet staff, customer service X2, Internet charge on my Profile only allows for 1 top up of R70 for 10 gigs once a month only. Approved the R70 Internet. Billed for R140. Did not authorise the extra, which is ok with me, but did not approve this, they did reverse the **SHOWMAX bill but *DID NOT ASK FOR IT, DID NOT GET IT as would not have known it was available* They just decided no doubt to load **SHOWMAX *****ulently!! PS: they cannot call back!