*****ulent connection

I cancelled my DSTV connection on 16 November 2018 and the monthly payment was via debit order. To my surprise I received a SMS from Shapiro Shaik Defries and Associates on Thursday 13th June 2024 at 10h04 confirming that my account has been handed over. I contacted Multichoice and spoke to Zikona Sixpence who confirmed that the account was re-connected on 26 February 2024. This was done without my consent as I never requested the reconnection. Zikona Sixpence was extremely helpful and confirmed that the matter has been escalated and someone from Multichoice will get back to me. This is *****ulent and totally unacceptable as I did not request a re-connection and as per call logs on my cell phone there were no calls made to Multichoice by myself in 2024 requesting this. This needs to be investigated as I requested a disconnection on 16 November 2018 due to the fact that I was placed on disability and could not longer continue with the monthly premiums on the DSTV

I would appreciate it if someone from your offices can urgently contact me in this regard as this is very worrying. How can someone just request a re-connection, what security measures are in place????