*****ulent additions to subscription and viewing suspensions

I upgraded my subscription from Access to Compact in the beginning of this year via the call center where apparently calls are recorded, the upgrade did not happen even thought i was paying the Compact monthly fee, i called again in April to check and they told me the system upgraded me and downgraded me again. the lady who was assisting me told me she will do the upgrade, i have a credit amount so i wont have to pay for May. My subscription was suspended this month when i called on the 11 July the said I'm owing because i have Access Subscription, Indian Access subscription(which i have never requested) and i also have compact even though i have one device in the house i only requested an upgrade, they said they will cancel and leave the Compact, listen to calls and a team leader will call me to resolve the issue. nothing has happened till today even their team leader could not do anything.