*****ulent activity on my account and all round terrible service

I phoned the DSTV call center on 4 June enquiring about why we did not have services. I was told i had changed the payment date and therefore was in arrears. To my shock they also confirmed when i enquired that they did not have logs of when the change was made and by whom. I was also told that the last tome i had called them was in 2025 earlier. When i demanded details of activity and the change on my account i was told an investigation was lodged and i would get a response in 48 hours.they said they would restore servicess, only the streaming service came back.

The decoder was not working, we had someone come check following call i made again on friday and i was told it signal. I called for the third time on Monday 8th and spoke to Unathi who said services are fine, had us restarted and reboot and nothing; she told me to go jn person to dstv when i told her i am unable to, she just stopped talking and eventually hung up on me.

I called again spoke with philasande who listened and told me i need to give them another 48hour to escalate the already escalated matter. She said they were waiting for the recording of the call where changes were made , i told her its concerning because dstv confirmed that there was no call made and i knew this. When i wanted to find out how she would find a recording of a call that was never made and that i needed answer she also hung up on me.

The service is so horrible, this is not acceptable. I need someone from Multichoice to provide me reasons why i am funding myself here, when services will be restored and why their people sre absolutely rude and hanging up on me.