*****ulent activity on my according

Complaint: regarding my on going issue with my package this has been going on for almost 6 months and I have to be fined an amount of R500 of which they mentioned that I phoned in to increase my package. I have then requested for the call recording but this hasn't been submitted to me yet I'm alert to pay R500 and this to me is a huge down fall as this company got my personal details and banking details which seems to be in jeopardy at the moment as I do not know who made the recording and still not receive the request I have made with multi choice yet they want me to pay whilst I'm looking to be compensated for this.