*****ulent activations on my account

I am at it again with DSTV. I had n issue in June about my package being changed to big ones which I cannot afford. I realized I was slapped with a R1036 bill because I always check my account. I quickly called the call center to be told I did it remotely. I explained I could not have done that because I do not have money for it. She changed the package and told me there was a R270 pending.I requested that my query be properly investigated by the ***** department because I cannot keep having such happen. My last dispute of the same nature. I do not afford high packages. I cannot have staff activated on my account without my knowledge like the last time. Now my account is deactivated and the R270 has gone down to R208?? I spokebto Andile Dladla, who.was trying to assist but the call got cut.What is going on there guys and how long must i wait for you guys to transfer my query to *****??How are you guys making sure our accounts are safe? Who is busy changing my package without my permission??Why?? I do not have these extra amounts. I don't afford them. That why I'm on a price lock. I cannot emphasize this enough.