*****ulent activation of Debit order for subscription fee.

After months of paying my subscription via EFT., DSTV decided without prior notice and or approval to deduct my subscription fees via a debit order from my bank account asIi have previously entered into a 2 year deal with them that have expired more than 18 months ago.

I phoned the Customer Services Department on 2 October. The agent then promised me that she requested a refund of the duplicate payment. With the payment still outstanding on 7 Oct I phoned again. The customer services representative informed me that a payment will be done in 72hr, and the previous payment request was rejected because the lady in the accounts department did not know what she was doing.

Apart from the fact that I have to now wait for my money, which would hopefully be refunded this time, my biggest concern is the *****ulent activation of a debit order against my account. There is no way to stop this from happening in future which is a major corcern to me.