*****ulent ACC no explanation?

I recently paid for a subscription with 114 channels which does not work.

After two weeks of calling in I was told my subscription was *****ulent.

Sandile Mathonzi responded to my Hello Peter case and I sent bank statements etc. I was told to log in and out and the cghannels would re-appear.

Unfortunately this has not been the case!!

Unfortunately Sandile Mathonzi has not bothered to respond to my emails.

Today again I call in only to be told my prepaid account is *****ulent no further details?

I need to understand on what this is based?

I dont have the time to drive 30min to Multichoce to show an ID? is that what they want?

disappointed to say the least!