****ty service as always

I called earlier cause I was getting an E48-43 on my primary decoder. I swapped them around and still having the same issue on the primary side. I called and explained all this to siyanda and he said I must swapped them back which I did. The secondary decoder is still working at this point.

He then said that I have my cables on the wrong port. I must try RF in on primary and RF out on the secondary. At this point the secondary is now stopped working. Now he is sending me back to primary wanting me to change again the lines. I then asked where should it be - it's like he didn't know what he was doing. I am now getting irritated cause it's almost 45 minutes down the call. I then suggested he gets somebody that knows what he is doing or even a supervisor or manager... He said he can't "transfer" the call. I then said I will hold until they are done cause I might as well as I have been on the phone for so long.

He then started chatting to his friends while I'm on the phone... I'm fuming at this stage cause we do have things to do instead of listening to their conversations. When he got back I was more upset cause he said he can't find anyone and I flipped and told him that I am not hanging up cause my problem is still not sorted.

He made me wait again and then HUNG up on me???????? Flipppppp you don't do that....

I called back spoke to Charlene who explained what could be the cause and that I require and installer to sort it out. I then asked how do I complain about Siyandas horrible service? Guess what - she could transfer a call to retentions... I'm not sure which one makes me more upset at this stage... Is it the fact that he kept me on hold for almost an hour and didn't help me? Or that he **** about not being able to transfer the call????????????????

I spoke to Zanele Mthembu who promised to report this cause the "manager" again was not available. I'm just wondering all these managers are not available cause they putting off fires from the unskilled consultants who lie or they are covering for each other? She said that she will pass this message to Thandeka Mkhize... As I am not holding my breath for this call.

Action: I need someone to listen to this call, take this guy for training and if everything else fails - he mustn't work in the call center and maybe move and work with papers "filing" etc...

I need someone to call me back.