1 reviews | Active since Dec 2016

30 Dec 2016, 01:55

****ty service

<p>So I haven't even been an account holder for 1 month and I have been cut off 4 times!!!!!! They say they can't find my payment after I have sent proof of payment and made 7 phone calls all exceeding 15min plus and tonight I get home and I'm cut off again!!!! Earlier today I spoke to a supervisor thay was meant to call me back but never did and after receiving an email that they have received my proof of payment and now they say that the woman I emailed it to didn't receive it even though I have proof on email and still nothing has been done!!!!! At the moment between phone calls and emails it's cheaper just to get uncapped wifi and sign up to showmax than spending hours on the phone with no response on emails. It is seriously pathetic !!!!!! Wish I never spent wasted cash on signing up in the first place if I knew it would be such a battle</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Dec 2016, 07:51
Official

Dear Inge Van Der Westhuizen

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

's update30 Dec 2016, 12:16
Reviewer Update

Yesterday your supervisor said he would call me back I'm still waiting on his call and my dstv is still not on!!!!!!!!! I refuse to phone again because it doesn't get me anywhere and now I'm sitting at home with no tv.

DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Dec 2016, 14:42
Official

Good day Ms Van der Westhuizen

Thank you for taking our call today.

As discussed, please send us your actual proof of payment to *** for further assistance. We will keep in touch with you once feedback is received from our Finance team.

Please note that due to public holidays, there might be a slight delay regarding your payment.

Best regards

Dinah

Best regards,