****TY REWARDS AND BILLING AT DSTV

Thank you, Thank you DSTV for messing up my account. Let me start from the beginning. I upgraded ON THE DSTV App using the rewards program RIGHT. When I upgraded I clearly read the T&C (which were not many if I may say) so the that stands out is that I WILL NOT BE BILLED FOR THE ANNIVERSARY UPGRADE WHILE I UPGRADE ON MY ANNIVERSARY. Another one is that my ORIGINAL PACKAGE WILL GO BACK TO NORMAL ON 30 DAYS. So now that's out of the way.

I than noticed that my payment was higher than normal. So calm old me calls in to know what's wrong. The agent explaines that my PRICE LOCK HAS EXPIRED. Good now I understand. I than request for a call back to set up a now price lock plan ON A DEBIT ORDER, three days later an agent calls we set it up. Ohk now I relax as I thought everything will go back to normal. Little did I know that was the beginning of my nightmare. Firstly my statement shows I should pay R683 while my plan is COMPACT OK I call in again to try and sort it out I am than given a ref 6994-124. As any sane person I wait for 48 hours for feedback. I than decided to wait even more days as this might be a bit complicated. So I call back a week later only to be told they will escalate my request another time. Now this was on April 3rd. The agent than tells me to pay the agreed amount. Which I do. Today I call back in the morning because oh woow I haven't received any call back. And guess what I must now pay R700 for a mistake made by you. Now I don't know if this is a company policy or you just forcing me to close my account.

I am still waiting for a call three months later to get this fixed. Should you ever decide to call me. I am available on *** Monday to Friday before 10 am at 12:30 also at 3pm and anytime past 7pm weekends all day.