****ty customer service

just called in few seconds ago and an agent who was assisting Virginia told me i dont exist as a customer, i asked to transfer to another agent she said she doesnt have that functionality i have to drop and call again, how rude she was during the entire interaction. i dropped the call and called again boom the new agent can find me, reason for my call was to activate my account guess what I am charged my subscription fee plus an extra R12,87. When I asked what’s the extra mount for the agent says it’s a subscription fee the next question what subscription she says it only shows subscription fee please and then I told to check what subscription fee it is she start pretending like she can’t hear me playing dumb with me, saying m are u still on the hello hello. Dstv please teach your agents how to speak to a customer cuz she didn’t even make an effort to say let me ask my supervisor or something instead she is busy saying mam are u still on the line with my airtime. So angry right now cuz you gud don’t take us serious u think the money we pay comes for free. Please tell why should I pay an extra R12,87 subscription fee cuz compact subscription fee is R399 unless I’m a special case I have to pay extra without anyone notifying me. Thanks to Sindisiwe who finally held me after the 4th attempt of calling DSTV customer service