tP
tsholofelo P
1 reviews | Active since Nov 2018
01 Jul 2020, 06:03
****ty assholes
You people really make me sick, you're slower than a snail when it comes to resolving queries, but come to suspending services you're faster than a cheetah your services sucks and it stinks, you don't even alert me of services being suspended needless to say your Incompetency has gotten up my last nerve where do u even get the nerve to suspend my services when you guys owe me as far as 2019 if not 2017, resolve my query
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
01 Jul 2020, 08:20Hi Tsholofelo Phatshwane,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Jul 2020, 08:20
Official
Hi Tsholofelo Phatshwane,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Jul 2020, 10:17Hi Tsholofelo,
We understand that you have been in contact with our social media team and written correspondence, you were also promised call-back which was never done. We would like to apologise for the delay in contacting you.
As explained via our telephonic conversation, we don't do credits for technical issues. We understand that your Catch Up was not working as well as other PVR functions. These as mentioned are technical issues. These technical issues can be resolved by testing the decoder at a MultiChoice agency near you or asking an installer to check the installation.
In the past two to three months, we haven't had technical issues that impacted all our customers. This means that the technical issue that you described was specifically on your decoder.
Regards
Kagiso
We understand that you have been in contact with our social media team and written correspondence, you were also promised call-back which was never done. We would like to apologise for the delay in contacting you.
As explained via our telephonic conversation, we don't do credits for technical issues. We understand that your Catch Up was not working as well as other PVR functions. These as mentioned are technical issues. These technical issues can be resolved by testing the decoder at a MultiChoice agency near you or asking an installer to check the installation.
In the past two to three months, we haven't had technical issues that impacted all our customers. This means that the technical issue that you described was specifically on your decoder.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply01 Jul 2020, 10:17
Official
Hi Tsholofelo,
We understand that you have been in contact with our social media team and written correspondence, you were also promised call-back which was never done. We would like to apologise for the delay in contacting you.
As explained via our telephonic conversation, we don't do credits for technical issues. We understand that your Catch Up was not working as well as other PVR functions. These as mentioned are technical issues. These technical issues can be resolved by testing the decoder at a MultiChoice agency near you or asking an installer to check the installation.
In the past two to three months, we haven't had technical issues that impacted all our customers. This means that the technical issue that you described was specifically on your decoder.
Regards
Kagiso
We understand that you have been in contact with our social media team and written correspondence, you were also promised call-back which was never done. We would like to apologise for the delay in contacting you.
As explained via our telephonic conversation, we don't do credits for technical issues. We understand that your Catch Up was not working as well as other PVR functions. These as mentioned are technical issues. These technical issues can be resolved by testing the decoder at a MultiChoice agency near you or asking an installer to check the installation.
In the past two to three months, we haven't had technical issues that impacted all our customers. This means that the technical issue that you described was specifically on your decoder.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Jul 2020, 10:22Hi Tsholofelo,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hellopeter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hellopeter Team
Best regards,
DStv (MultiChoice)'s reply01 Jul 2020, 10:22
Official
Hi Tsholofelo,
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hellopeter Team
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Regards
DStv: Hellopeter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Jul 2020, 18:33Hi Tsholofelo,
We have escalated your query to the CEO team for further assistance, as you had requested to speak to someone senior.
Regards
Kagiso
We have escalated your query to the CEO team for further assistance, as you had requested to speak to someone senior.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply01 Jul 2020, 18:33
Official
Hi Tsholofelo,
We have escalated your query to the CEO team for further assistance, as you had requested to speak to someone senior.
Regards
Kagiso
We have escalated your query to the CEO team for further assistance, as you had requested to speak to someone senior.
Regards
Kagiso
Best regards,