TWO WEEKS WITHOUT DSTV BUT PAYED AND OWING NOTHING

This has been a worst month for me with DSTV which im so disappointing. It's been weeks now and my problem hasn't been resolved. On the 6th of september my dstv was disconnected due to a R200 reversal which I dont know about. According to multichoice the amount was reversed so I must contact PAYU and asked them why. I contacted PAYU and they say nothing was reversed and they sent me proof of payments and confirmation. I then forward all the proof including my bank statement to multichoice but they still not helping instead they kept quiet. Im not getting any response from them. Two investigations were opened but still no one manage to get back to me and im tired of calling you to reconnect my dstv cause its not like you will replace my airtime. Can I get someone to investigate this please im tired of chasing you guys to do your job. I wont pay any amount or whatsoever for your faulty payment services. I dont think you putting much effort on your payment services and you know they have problems but you still encourage us to use them. I am really annoyed by your services. Rugby is about to start and im stuck with channel 100. FIX this im really tired mani ei...