JC
Jeanette C
1 reviews | Active since May 2012
07 Oct 2015, 19:44
Two weeks - no DSTV! Two payments - no decoder
My decoder stopped working on 19 Sept. I started phoning the Multichoice call centre. Was told it is not worth to have it repaired. Agreed to upgrade to the Explora. A consultant was going to phone me. Waited.....phoned again. Promises... Waiting... On 28 Sept a consultant finally called me. Took 45 minutes on-line. My acc was approved for upgrade. Decoder to be delivered. On 2 Oct the R849 was deducted. On 6 Oct my old Premium payment went through as well! Tonight 7 Oct - still no decoder. Have now been on the phone (my costs) for 39min. Listening to music while someone is trying to figure out how to reverse the R699. But the agent cannot help with the decoder delivery. She can only communicate with the sales dept via e-mail. So who know when I'll ever get helped out of this frustrating and expensive mess. Truly shocking. Multichoice acts like a monopoly.... because what else is there in the market? Very disappointing.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
19 Oct 2015, 12:38Hello Jeanette Coetzee,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply19 Oct 2015, 12:38
Official
Hello Jeanette Coetzee,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,